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General terms & conditions

Online reservations

If using our integrated online reservation form please note that your reservation will become definite only after having received a reconfirmation by fax or email. Reservations for the same day will be accepted until 6:00 p.m. Later than that please contact the hotel directly.

 

Check-in/Check- out

Your room in our grand hotel will be available from 2:00 p.m. We kindly ask you to check-out before noon. Early check-in or late check-out without surcharge is subject to availability. Please ask for details when making your reservation.

 

Rates & Taxes

All our rates are per room and night, including breakfast, service charges and VAT, excluding city tax (CZK 21.00 per person and night).

 

Children policy (in parents’ room, max. 1 child)

Children up to 12,99 years are welcome free of charge when using existing bedding. Baby cots are available at no extra charge. Any type of extra bed or baby cot is upon request and needs to be confirmed by the hotel. Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel. 

 

Extra beds (max. 1 per room)

Adults are charged 55,- EUR per night in an extra bed (accommodation with breakfast). Maximum capacity of extra beds in a room is 1. Any type of extra bed is upon request and needs to be confirmed by the hotel. Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel. 

 

Guarantee policy & acceptance of credit cards

Guarantee by credit card is required at the time of booking. In case of providing incorrect details for guarantee, hotel reserves the right to cancel reservation without prior notice. Guaranteed reservations are kept until 11:00 a.m. the next day. Personal cheques are not accepted. We accept the following credit cards as a guarantee and for payment: 

 

Cancellation

Unless agreed otherwise (e.g. Advanced Purchase conditions, Special Events, Congresses) cancellations are free of charge till 1 day prior to arrival to our five star hotel in Prague 1. For groups reservation (from 10 rooms) are valid other cancellation conditions.

 

For New Years period (December 29 - January 03)

If cancelled up to 14 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

 

For congresses and special events

If cancelled up to 7 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of  no-show, the total price of the reservation will be charged.

 

Combine same bookings

Should individual reservations placed at different times, or a reservation of several rooms in one single reservation by an individual or a participant of a group booking generate a group booking, the hotel reserves the right to combine the individual reservations to one group account, modifying the terms of reservations and cancellations. Should these amended terms not be accepted by the booker, the hotel reserves the right to cancel the entire reservation.

 

The accommodated guest shall have the right to file a motion for out-of- court settlement of dispute with the designated entity in charge of out-of- court consumer dispute settlements, which is:

 

The Czech Trade Inspection Authority (CTIA)
Central Inspectorate - ADR Department
Štěpánská 15
120 00 Praha 2
E-mail: adr,coi,cz
Web: https://adr.coi.cz

 

The Czech Trade Inspection Authority is a supervisory body monitoring consumer protection, acting in pursuance of Act No. 64/1986 Coll., The Czech Trade Inspection Authority Act as amended, and additional legal regulations. The Czech Trade Inspection Authority´s website is
www.coi.cz.

 

In conformity with the provision § 1837 item j) of the Act No. 89/2012 Coll., Civil Code, no right of withdrawal from the accommodation contract shall arise for the accommodated person as being a consumer as long as the accommodation facility provides the contractual performances within the designated deadlines. The guest shall have the right to file a motion for out-of- court settlement of dispute with the designated entity in charge of out-of- court consumer dispute settlements, which is:

 

The Czech Trade Inspection Authority (CTIA)
Central Inspectorate - ADR Department
Štěpánská 15
120 00 Praha 2
E-mail: adr,coi,cz
Web: https://adr.coi.cz

 

The Czech Trade Inspection Authority is a supervisory body monitoring consumer protection, acting in pursuance of Act No. 64/1986 Coll., The Czech Trade Inspection Authority Act as amended, and additional legal regulations. The Czech Trade Inspection Authority´s website is
www.coi.cz.